1. Returns of Supplied Materials (Floating Floors)
We accept returns of supplied materials under the following conditions:
Change of Mind/Leftover Materials:
– Only unopened, undamaged boxes in their original condition and packaging can be returned.
– A restocking fee of 30% of the return value will be deducted.
– Delivery charges are non-refundable.
– Returns must be made within 14 days of purchasing the material.
2. Cancellation Policy
Cancellation After Deposit is Paid and Materials Are Ordered:
– The same return conditions for materials (as mentioned above) apply.
– The deposit will be refunded minus the cost of returned materials and any applicable restocking fees.
Cancellation After Deposit is Paid and Job Has Started:
– No deposit will be refunded.
– The client is responsible for covering the cost of the work completed up to the point of cancellation.
3. Carpet-Specific Policy
Carpet Returns:
– Carpet refunds are not accepted, as each job is tailored to specific measurements and cannot be reused for another job.
Cancellation of Carpet Jobs Before Work Begins:
– If the job is cancelled before it starts, we will return the deposit minus the cost of the purchased carpet.
– If the deposit does not cover the full cost of the carpet, the client is responsible for paying the remaining balance.
Please note: You are responsible for covering the cost of returning the goods to us/or the supplier; the original delivery fee is non-refundable. Once we receive the returned items, your refund will be processed within 7 days.
If you have any questions or need further clarification on our policies, please feel free to contact us at sales@perfectfloors.com.au
